How can we help you?
Contact Us
Call us (+4675-66 60 300)›Opening hours
Phone: 11:00-14:00 (CET)
Live chat: Our live chat is closed during the holiday period. Please contact us by email or phone.
If you would like to contact us outside our phone hours, you are welcome to send us an email. We normally respond to enquiries within one business day. Please note that response times may be slightly longer during the holiday period.
| Day & Date | Holiday | Opening hours |
|---|---|---|
| Thursday 30/4 | Walpurgis Night | 10 – 15 |
| Friday 1/5 | May Day | Closed |
| Thursday 14/5 | Ascension Day | Closed |
| Thursday 18/6 | The day before Midsummer's eve | 10 – 15 |
| Friday 19/6 | Midsummer's Eve | Closed |
| Friday 30/10 | All Hallows' Eve | 10 – 15 |
| Thursday 24/12 | Christmas Eve | Closed |
| Friday 25/12 | Christmas Day | Closed |
| Thursday 31/12 | New Year's Eve (2026) | Closed |
| Friday 1/1 | New Year's Day (2027) | Closed |
Frequently asked questions & answers
Full FAQ →We are here to provide you with a world-class service - personalised, flexible and always with you in mind. Whether you have a question, want to return a purchase or need help with a complaint, we make sure you get the right answer quickly. In our FAQ, we have collected answers to the most frequently asked questions. You'll also find quick links to My Pages, Returns Management and our Complaints Form just below. Prefer to talk directly to a real person? Our team is available via chat, email and phone. We do our utmost to make you feel satisfied.